Newsflash

China Internet Network Information Center reported that there were 137 mln Internet users in China at year-end 2006, and 210 mln at year-end 2007. In June 2007 there were 162 mln Chinese Internet users. Internet penetration in China is at 16%. China is 5 mln users away from becoming world’s largest Internet market in terms of users.
 

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Customer Engagement Drives Loyalty
IQ Reports

Marketers are undervaluing and under-utilizing the loyalty programs in which they have often invested a great deal of money, $2 billion in the aggregate. The bottom line secret to customer loyalty is that deeper engagement and personalized contact drive loyalty, not mass blast communications and gimmicks, according to a new report from the Chief Marketing Officer Council.

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2010 Customer Loyalty Engagement Index
IQ Reports

Consumers are most interested in brands that offer value for the dollar, and not just low price, according to the Brand Keys 2010 Customer Loyalty Engagement Index. The Index, which tracks 518 brands in 71 categories, demonstrates that consumers are becoming more brand-conscious and looking for established “real” brands that offer value, as opposed to brands which are endorsed by celebrities or heavily publicized.

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America's Favorite Television Personality
IQ Reports

One of the joys of watching television is seeing characters and over-sized personalities; in fact, one station even has a whole marketing campaign centered on characters. Each year, new television personalities are added to the list of favorites and others drop off, showing another joy of television watching – it is never the same, year after year. Talk show hosts were prevalent among the top 10 U.S. TV personalities in 2009, according to a Harris Interactive poll.

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